Privacy Policy

GEO · Compare2Best Privacy Policy — How we collect, use, and protect your personal information

Last updated: June 10, 2026

1. Information We Collect

1.1 Information You Provide to Us

When you register an account, use our services, or communicate with us, we may collect the following information:

• Account Information: Name, email address, phone number, company name, job title, and other registration information.
• Payment Information: Credit/debit card information, billing address, and other payment-related data (payment processing is handled by third-party payment service providers; we do not store complete payment card information).
• Service Configuration Information: Brand monitoring keywords, competitor lists, target markets, industry preferences, and other settings you configure.
• Communication Content: Inquiries, feedback, or other content you send to us through customer service channels, email, form submissions, or other means.

1.2 Information We Collect Automatically

When you visit our website or use our services, we automatically collect the following information:

• Device Information: IP address, browser type and version, operating system, device identifiers, etc.
• Usage Data: Access times, pages viewed, click behavior, time spent on pages, referring URLs, etc.
• AI Search Monitoring Data: Publicly available data such as brand mention rates, citation rates, and sentiment trends in AI search engines.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide you with core GEO services including AI search brand monitoring, content optimization recommendations, and multi-platform distribution.
• Product Improvement: To analyze user behavior and usage patterns to continuously improve our product features and user experience.
• Customer Support: To respond to your inquiries, handle complaints, and provide technical support.
• Billing & Payments: To process subscription fees, send billing notifications, and manage refunds.
• Marketing Communications: To send you product updates, industry insights, promotional offers, and other marketing information (you may unsubscribe at any time).
• Security & Compliance: To detect and prevent fraud, abuse, and to comply with legal and regulatory requirements.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

3.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the website, such as maintaining login sessions and security protection. These cookies cannot be disabled.
• Analytics Cookies: Help us understand how visitors use the website (e.g., Google Analytics, 51.LA statistics) so we can optimize content and user experience.
• Functional Cookies: Remember your preferences, such as language selection and regional settings.
• Marketing Cookies: Used to deliver relevant advertisements and measure advertising effectiveness.

3.2 Your Choices

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of some parts of the website. When you first visit our website, you can accept or reject non-essential cookies through the cookie banner.

4. Third-Party Sharing

We only share your information with third parties in the following circumstances:

• Service Providers: To support our business operations, we may share necessary information with cloud hosting providers (e.g., Alibaba Cloud, AWS), payment processors (e.g., Stripe, Alipay), analytics providers (e.g., Google Analytics, 51.LA), email service providers, and others. These third parties may only use your information within the scope of providing services to us and are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information when required by law, judicial proceedings, government requests, or when necessary to protect our legitimate rights and interests.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as a business asset. We will notify you via email or a notice on our website.
• With Your Consent: We may share your information with third parties with your explicit consent.

We do not sell your personal information.

5. Data Security

We implement reasonable technical and administrative measures to protect the security of your personal information, including:

• Using SSL/TLS encryption for data transmission
• Encrypting stored sensitive data
• Implementing access controls and authentication mechanisms
• Conducting regular security audits and vulnerability scans
• Applying the principle of least privilege for employee data access

While we strive to protect your information, please note that no method of transmission over the Internet is absolutely secure. In the event of a data security incident, we will notify you promptly in accordance with legal and regulatory requirements.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. After your account is terminated, we will delete or anonymize your personal information within a reasonable period.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Right of Access: You may request to view the personal information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you may request correction.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information.
• Right to Data Portability: You may request to receive your data in a structured, machine-readable format.
• Right to Object: You may object to our use of your information for direct marketing purposes.
• Right to Withdraw Consent: If processing is based on your consent, you have the right to withdraw consent at any time.

To exercise any of the above rights, please contact us using the contact information below. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that we have inadvertently collected personal information from a child, we will delete it immediately.

9. International Data Transfers

Our services are provided from servers located in China. If you access our services from outside China, please note that your information may be transferred to and processed in China. By using our services, you consent to such transfers.

10. Policy Updates

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through a notice on our website, email notification, or other appropriate means. The updated policy will take effect from the date of publication. We recommend that you review this page periodically for the latest version.

11. Contact Us